PSC495 Week 2
Assignment
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The purpose of this assignment
is to conduct internal and external research to determine previously attempted
solutions and potential solutions that could be implemented to solve identified
problem.
For this assignment, you will
need to create an Excel spreadsheet that summarizes the data collection you
have completed. The spreadsheet should indicate the date on which particular
data were collected, the source of the data collected, the type of data
(qualitative or quantitative), and a one or two sentence summary of the data
findings. Name the Excel spreadsheet as follows:
lastname.firstname.datacollection.xlsx
Please note that as part of the
research process, taking the initiative to speak with management and then
requesting and reviewing business metrics and operations reports will allow you
to find the data you need for the project while also showing your employer that
you can be proactive and use critical thinking to solve problems within the
organization.
Part
1:
The first step in data
collection is to conduct research. You are looking for specific, measurable
data (statistics and numbers) related how the problem is affecting the
organization. This information should be recorded in the form of a chart or
graph that presents the data so key decision makers can see the
"cost" of failing to address the problem. Use the Topic Materials for
assistance with creating Excel graphs and charts that can be used to illustrate
your findings.
Part
2:
Next, conduct additional
research to learn what has already been done to address this problem within the
organization. Ask questions and interview individuals who assisted with the
implementation of previous solutions used to address the problem. Prior to
meeting with individuals, develop a list of questions about previous solutions.
Consider factors such as customer importance, efficiency, quality, employee
satisfaction, and cost effectiveness. You will want to make sure you ask
questions that allow you to gather measurable data and include information
about how successful previous solution options were in addressing each of the
problems. When you have completed your research, the findings should be
summarized using at least one chart or graph that represents the data you have
collected. Use the Topic Materials for assistance with creating Excel graphs
and charts that can be used to illustrate your findings.
Part
3:
The last step in determining
potential solutions is to conduct external research. Using Internet and
industry resources, research ways that other companies have addressed this
issue or one very similar to it. Look for specific information related to the
customer response, efficiency, quality, employee satisfaction, and cost
effectiveness of solutions others have implemented. Find at least five
potential solutions you can consider for solving the problem you have
identified. Your goal in conducting this research is to find practical examples
and measurable data related to how other companies and related industries have
resolved the same problem or one very similar to it. When you have completed
your research, the findings should be summarized using at least one chart or
graph that represents the data you have collected. Use the Topic Materials for
assistance with creating Excel graphs and charts that can be used to illustrate
your findings.
The data collection Excel
spreadsheet and the three data summary charts/graphs you have created from the
research you have conducted should be submitted to your instructor.
The three charts/graphs you
create will be used again in your Business Proposal Presentation in Topic 7 and
the Final Business Proposal you will submit in Topic 8.
General
Requirements:
APA format is required for
essays only. Solid academic writing is always expected. For all assignment
delivery options, documentation of sources should be presented using APA formatting
guidelines, which can be found in the APA Style Guide, located in the Student
Success Center.
This assignment uses a rubric.
Please review the rubric prior to beginning the assignment to become familiar
with the expectations for successful completion.
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