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Chapter 1:
1. There
are three factors that influence lodging demand. What are they and discuss in
detail how they affect the demand?
2. At
what time in history did the modern hotel industry emerge? What were the three
contributing factors and how did they impact the industry today?
Chapter 2:
1. Define
and describe the difference between work teams and quality circles and how they
each might impact the motivation of employees.
2. Compare
centralization and decentralization and give examples of types of hotels that
might employ each.
3. List
the principal functions of each major department, as well as key personnel, in
a full service hotel.
Preview:
One of the factors that majorly
influence lodging would be airline prices. Increased prices or rather
overpriced airline rates would be a deal breaker. These have a direct influence
in the number of people that are travelling especially by air. The lodging
demand would…
HOSP 320 Homework Assignment Week 2
.
Chapter 3:
1. Name
the functions of the front office department along with job titles and specific
responsibilities of each.
2. How
are housekeeping and front desk dependent upon each other for customer
satisfaction and what types of communication are used to ensure that this
occurs?
Chapter 4:
1. Name
the functions of the housekeeping department along with job titles and specific
responsibilities of each.
2. Outline
the ten areas that a guest room attendant needs to cover to properly clean each
guestroom.
3. List
and discuss 5 ways that might be used to control loss of linens.
Preview:
Front office departments are a
sub-department of room department. The main aim of this department is to
provide the guest the best services possible. It entails various departments
such as telecommunications department, and registration, mail, and key desk.
Every…
HOSP 320 Homework Assignment Week 3
.
Chapter 5:
1. Describe
and discuss the importance of the duties of the Director of Sales in a full
service hotel.
2. Discuss
why a one-stop contact is important for an association executive.
3. Discuss
what is entailed in the job of a convention manager.
4. Discuss
why communication is important between the sales department and other department
and what type of communications occur.
Chapter 6:
1. Describe
some actions or activities that might be classified as sexual harassment. What
are the essential elements of a sexual harassment allegation?
2. List
and discuss four state or federal laws that impact human resources in hotels
today.
Preview:
The duties of a director of sales in
full service hotel are outlined below. Primarily, they are the heads of sales
department and, therefore, the overseers of processes and activities that take
place in hotels and conferences in which they work. As such, they…
HOSP 320 Homework Assignment Week 4
.
Chapter 7:
1. Identify
and discuss in detail three challenges and three opportunities from each of the
five areas of the food and beverage departments. (hint: the easiest format is
in a chart)
2. Choose
three food and beverage management positions and discuss and describe three
unique challenges and three managerial characteristics of each. (hint: the
easiest format is in a chart)
Preview:
Many hotels overlap shift changes to
avoid the problems that invariably occur. This can also offset the problem of
the earlier shift not cleaning or preparing for the…
HOSP 320 Homework Assignment Week 5
.
Chapter 8:
1. Define
and discuss the role of the director of security in maintaining hotel security.
2. A
guest has just slipped on wet tile in the lobby, and fallen and hit her head,
surrounded by other patrons. She appears to be just shaken up, but she is
bleeding slightly from a cut on her forehead. Describe in detail the steps you
would take to handle this situation.
Chapter 9:
1. Describe
in detail the short, intermediate and long term demands on a general manager’s
time.
2. Discuss
the differences in the time demands of a general manager between a full service
large hotel and a small limited-service hotel.
Preview:
Hotel security makes sure that the
customers’ belongings are safe and also that the customers are safe in the
hotel premises. Among the many individuals who regularly travel worldwide,
hotel security has been considered as a very important aspect when one is
selecting a place to stay. Whether an individual…
HOSP 320 Homework Assignment Week 6
.
Chapter 10:
1. How
are RevPar, ADR and Occupancy are calculated and describe in detail what each
tells the general manager about the success of the sales and front office
department in effectively managing inventory?
2. What
are allocation controls? What are availability controls? What are the benefits
and disadvantages of each? (Note: disregard the side labels in the book, they
are reversed. Use the actual written paragraphs for information) (hint: chart
format may be easier to use)
Chapter 11:
1. Describe
and discuss the difference in a management company and a franchise company.
Discuss the advantages and disadvantages of each. (hint: chart format may be
easier to use) Discussions
o Hotel
management companies (graded)
o Franchising
(graded)
Preview:
Average Daily Rate, abbreviated as
ADR, is calculated by dividing Room Avenue by rooms sold. On the other
occupancy is define by Stutts and Wortman (2005) is the percentage of existing
rooms that were sold in the course of certain period of time. Specifically,
occupancy…
HOSP 320 Homework Assignment Week 7
.
Chapter 12:
1. Discuss
the key demographics of potential buyers of timeshares as well as in detail
what elements of timeshares would entice them to buy timeshare weeks over
vacationing on their own in traditional lodging facilities.
2. How
is management of a timeshare different from management of traditional hotels?
Be specific regarding operating procedures and guest characteristics.
Chapter 13:
1. Compare
and contrast in detail the lodging and facility characteristics of
activity-based facilities vs. themed facilities. What geographic areas are most
conducive to each?
Preview:
The key demographics of the
potential buyers of timeshares include the middle to high-income people over
twenty years of age. These people would like to and can afford to pay an annual
timesharing fees. The most common are the…
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