Read on Chapter 9 and 10
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Chapter 9
Understanding the Report Process and Research Methods
Chapter 9 Understanding the Report Process
and Research Methods
Learning Objectives
1.
2.
3.
4.
5.
Identify the characteristics of a report and the various classifications of business reports.
Apply steps in the problem-solving process and methods for solving a problem.
Use appropriate printed, electronic, and primary sources of information.
Demonstrate appropriate methods of collecting, organizing, and referencing information.
Explain techniques for the logical analysis and interpretation of data.
Chapter Overview
After having studied informal communications including letters, memos, and electronic communication,
students seem to understand the objective and formal nature of reports simply because of the contrast.
Chapter 9 follows a sequence that begins with report characteristics and then covers the four steps in
problem solving. Methods of research are presented, with considerable attention given to sampling and
designing survey instruments used in normative surveys. Information is included for locating both
printed and electronic sources of information.
Chapter Outline
CHARACTERISTICS OF REPORTS 140
Types of Reports 141
Proposals 143
BASIS FOR REPORTS: THE PROBLEM-SOLVING PROCESS 143
Recognizing and Defining the Problem 143
Selecting a Method of Solution 145
Collecting and Organizing the Data 149
Arriving at an Answer 155
Key Terms
Analytical report 142
Experimental research 148
External report 142
Formal report 142
Functional report 144
Hypothesis 144
Informal report 142
Informational report 142
Internal report 142
Lateral report 142
Longitudinal studies 145
Normative survey research 148
Observational studies 147
Periodic report 142
Plagiarism 150
© 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Chapter 9 Understanding the Report Process and Research Methods
Primary research 147
Problem statement 144
Procedures (or methodology) 145
Proposal 143
Reliability 149
Sampling 148
Secondary research 145
Statement of purpose 144
Validity 149
Vertical report 142
PowerPoint Slides
Lecture Slides — Students can review key chapter concepts on the Lecture Slides (found on the
companion website (Student’s Resources)). Slides can be downloaded for convenient printing of
handouts for taking class notes.
Slide Number and Title
1. Chapter 9 Understanding the Report Process and Research Methods
2. Learning Objectives
3. Formal-Informal Report Continuum
4. The Problem-Solving Process
Chapter 9 Understanding the Report Process
and Research Methods
Learning Objectives
1.
2.
3.
4.
5.
Identify the characteristics of a report and the various classifications of business reports.
Apply steps in the problem-solving process and methods for solving a problem.
Use appropriate printed, electronic, and primary sources of information.
Demonstrate appropriate methods of collecting, organizing, and referencing information.
Explain techniques for the logical analysis and interpretation of data.
Chapter Overview
After having studied informal communications including letters, memos, and electronic communication,
students seem to understand the objective and formal nature of reports simply because of the contrast.
Chapter 9 follows a sequence that begins with report characteristics and then covers the four steps in
problem solving. Methods of research are presented, with considerable attention given to sampling and
designing survey instruments used in normative surveys. Information is included for locating both
printed and electronic sources of information.
Chapter Outline
CHARACTERISTICS OF REPORTS 140
Types of Reports 141
Proposals 143
BASIS FOR REPORTS: THE PROBLEM-SOLVING PROCESS 143
Recognizing and Defining the Problem 143
Selecting a Method of Solution 145
Collecting and Organizing the Data 149
Arriving at an Answer 155
Key Terms
Analytical report 142
Experimental research 148
External report 142
Formal report 142
Functional report 144
Hypothesis 144
Informal report 142
Informational report 142
Internal report 142
Lateral report 142
Longitudinal studies 145
Normative survey research 148
Observational studies 147
Periodic report 142
Plagiarism 150
© 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Chapter 9 Understanding the Report Process and Research Methods
Primary research 147
Problem statement 144
Procedures (or methodology) 145
Proposal 143
Reliability 149
Sampling 148
Secondary research 145
Statement of purpose 144
Validity 149
Vertical report 142
PowerPoint Slides
Lecture Slides — Students can review key chapter concepts on the Lecture Slides (found on the
companion website (Student’s Resources)). Slides can be downloaded for convenient printing of
handouts for taking class notes.
Slide Number and Title
1. Chapter 9 Understanding the Report Process and Research Methods
2. Learning Objectives
3. Formal-Informal Report Continuum
4. The Problem-Solving Process
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