Mat 510
Midterm week 5
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• Question
1
4 out of 4 points
W. E.
Deming commented “You don’t have to make these changes, survival is not
mandatory.” His message is:
• Question
2
4 out of 4 points
Improvement is needed for an
organization to survive because:
• Question
3
0 out of 4 points
The principal drivers of the
rapid change in the global economy are:
• Question
4
0 out of 4 points
A comprehensive view of a process including customers and
suppliers
• Question
5
4 out of 4 points
Process improvement activities
typically include:
• Question
6
4 out of 4 points
The Statistical Thinking Strategy
illustrated in Figure 2.14 provides a graphic of the overall approach to
driving improvement through statistical thinking. Which of the following is a
key principle illustrated in this specific graph?
• Question
7
4 out of 4 points
Figure 2.16 shows a chart of the
Dow Jones Industrial Average from 1990 through 2011. This plot reveals some
obvious change points, such as the 2008 financial collapse, and some
unexplainable short-term variation. Assuming that these are the only sources of
variation in this plot, what source of variation is NOT visible in the plot?
• Question
8
4 out of 4 points
Figure 2.15 displays a model of
the statistics discipline, showing the relationship between statistical
thinking, statistical engineering, and statistical methods and tools. Which of
the following is a principle illustrated by this model?
• Question
9
4 out of 4 points
The fact that processes tend to
be dynamic, rather than static, is a key principle of statistical thinking.
Which of the following is a natural consequence of this fact?
• Question
10
4 out of 4 points
In Figure 2.11, Coach Hau
presented data showing where goals were scored on crosses. This produced unexpected
results, in terms of where the goals came from, and helped his team determine
an effective strategy on free kicks. This is an example of what principle of
statistical thinking?
• Question
11
0 out of 4 points
Analysts have noticed that
October tends to be a bad month in the collections department – our collections
on past due accounts tend to be consistently lower in October. This issue
should be considered:
• Question
12
4 out of 4 points
In the advertising case study,
the unexpected “V” shaped pattern in the plot of advertising dollars versus
sales indicated what?
• Question
13
4 out of 4 points
The primary goal of process
mapping is to:
• Question
14
4 out of 4 points
Process complexity is important because
complex processes:
Answer
• Question
15
4 out of 4 points
Improving the quality of process
measurements is:
• Question
16
0 out of 4 points
Viewing a business as a system is
important because:
• Question
17
4 out of 4 points
Service and non-manufacturing
processes:
• Question
18
4 out of 4 points
Refer to Figure 3.21 and choose
the correct statement for the measurements
• Question
19
0 out of 4 points
Sub-optimization occurs when:
• Question
20
4 out of 4 points
We learned in Chapter 3 that the
measurement process is always important and worthy of our attention. However,
in Chapter 4 we found that measurement can be absolutely critical to solving
the problem. For which of the case studies in Chapter 4 was measurement NOT
discussed as a critical issue?
• Question
21
4 out of 4 points
The Problem Solving Framework
begins with a “Document the Problem” phase. The Process Improvement Framework
does not begin this way, but rather begins with an “Understand the Process
phase.” Which of the following are valid reasons for this difference?
• Question
22
4 out of 4 points
We learned in Chapter 2 that most
processes are dynamic in nature, and therefore the time dimension is often a
critical consideration in process improvement. For which of the case studies in
Chapter 4 was plotting data over time NOT critical to success?
• Question
23
4 out of 4 points
The frameworks discussed in
Chapter 4 could be considered more specific examples of:
• Question
24
0 out of 4 points
Which of the following are valid
statements about the DMAIC framework?
• Question
25
4 out of 4 points
Which of the following are
accurate statements about the relationship between the Process Improvement
Framework (PIF) and the Problem Solving Framework (PSF)?
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