critical success factors
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In this project, you will
select an organization(Liberty University), or a segment of an
organization, and interview key employees in order to gather information
concerning the organization’s critical success factors (CSFs). Be sure to
inform your interviewees that any proprietary information included in this
project will be kept confidential. You will then develop a SWOT analysis to
clarify and aid in the identification of the organization’s/segment’s CSFs. The
written project requires you to prepare and submit the following in order:
1. Brief description of the
organization/segment (1 paragraph)
2. SWOT analysis in chart form containing the following 4
categories: Strengths, Weaknesses, Opportunities, and Threats. Each item must
be clearly and concisely stated.
3. Balanced Scorecard in chart form. Clearly and concisely list CSFs
in each of the 4 categories identified in the text. For each CSF, explain in a
separate column how the measurement of the CSF will transpire.
4. A discussion of the CSFs chosen
for the organization/segment – Why were these particular factors selected? Why
are they important in accessing the success of the company? (2–3 pages)
5. An evaluation of the
organization/segment to determine if it is achieving each of the CSFs. Analyze
each CSF and use data from the measures indicated in the Balanced Scorecard as
support for the conclusions. (2–3 pages)
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