BIS 261
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BIS 261 Week 1 ilab
BIS 261 Week 2 ilab
BIS 261 Week 3 ilab
BIS 261 Week 4 ilab
BIS 261 Week 5 ilab
BIS 261 Week 6 ilab
BIS 261 Week 7 ilab
BIS 261 Week 2 Quiz
BIS 261 Week 3 Quiz
BIS 261 Week 4 Quiz
BIS 261 Week 5 Quiz
BIS 261 Week 6 Quiz
BIS 261 Week 3 Case Study
BIS 261 Final Exam
BIS 261 Week 1 ilab
Review the case study on Acme Medical Data Storage LLC,
BIS 261 Week 2 ilab
Upgrading the CRM System
BIS 261 Week 3 ilab
OfficeFix, Inc. Mobile Service Knowledge Base
BIS 261 Week 4 ilab
Invitation Letter
Acme Jewelry Company’s
E-commerce JAD Meeting
BIS 261 Week 5 ilab
Meeting Minutes
Lessons Learned
BIS 261 Week 6 ilab
Use
Case Description for Acme Video Game Vending Machine System
BIS 261 Week 7 ilab
Test
Plan and Procedures
BIS 261 Week 2 Quiz
Part 1
1. (TCO
4) According to research, a major reason why projects fail or are only
partially successful is:
2. (TCO
4) The Standish Group's list of reasons why IT projects fail includes all of
the following except
3. (TCO
4) Organizing and directing other people to achieve a planned result within a
predetermined schedule and budget is a definition of:
4. (TCO
4) By definition, the oversight committee for a project consists of:
5. (TCO
4) By definition, tasks that involve directing other people to achieve a
planned result are:
6. (TCO
4) A philosophy of software development that embraces flexibility is described
as:
7. (TCO
4) Defining the problem and producing the project schedule are classified as
_______ activities.
8. (TCO
4) Improvements that will accrue to a company as a result of a project and its
deliverables are known as:
9. (TCO
4) “Do we understand what we are supposed to be working on?” is the key
question for which project planning activity?
10. (TCO
4) Which column in a risk analysis matrix provides an assessment of how badly
the project will be affected if the risk materializes?
Part 2:
1. (TCO
4) The project management area concerned with identifying potential trouble
spots in the project is:
2. (TCO
4) Potential shifting of political power due to adoption of a new system may
represent a (n) ________________ feasibility risk.
3. (TCO
4) A deadline to complete a new accounting system before the start of a
company's next fiscal year would represent what type of feasibility issue?
4. (TCO
4) Which of the following is an example of a resource feasibility issue?
5. (TCO
4) A comparison of the expenses of developing and operating a system versus its
anticipated financial advantages is:
6. (TCO
4) Costs that are incurred after a system is up and running are termed:
7. (TCO
4) The value of anticipated benefits from a new system should be determined
mainly by:
8. (TCO
4) The ____________ of a new system is calculated as the combination of all
benefits and costs over the life of the system, stated in terms of today's
dollars.
9. (TCO
4) Another term for the payback period is the:
10. (TCO
4) A measure of the percentage gain from an investment, such as a new system,
is the:
BIS 261 Week 3 Quiz
1. (TCO
5) Generally, systems analysis involves the creation of:
2. (TCO
5) Diagrams and schematic representations of aspects of a system are _____
models.
3. (TCO
5) When considering system users as stakeholders, their roles should be
identified in what two dimensions?
4. (TCO
5) People who use a system to perform the day-to-day operations of an organization
are considered:
5. (TCO
5) Prototypes that are built during analysis to help clarify what users really
need and want are called:
. (TCO
5) System requirements are defined as:
7. (TCO
5) Which of the following is an example of a functional requirement?
8. (TCO
5) Which of the following is an example of a nonfunctional requirement?
9. (TCO
5) Technical, performance, and usability requirements are types of:
10. (TCO
5) _____ requirements describe operational characteristics related to users,
such as the user interface, related work procedures, online help, and
documentation.
Part 2:
1. (TCO
5) A requirement to encrypt data transmitted over the Internet would be
classified as a _____ requirement
2. (TCO
5) Which of the following would be considered an open-ended interview question?
3. (TCO
5) Interview questions that have simple, definitive answers, by definition, are
4. (TCO
5) Which of the following is a recommended practice in preparing for an
interview?
5. (TCO
5) A type of workflow diagram that describes user activities and their
sequential flow is:
6. (TCO
5) Effective prototypes should be:
7. (TCO
5) A disadvantage of the JAD approach to defining requirements is:
8. (TCO
5) Researching other companies' existing solutions to a business problem is
9. (TCO
5) A preliminary working model of a larger system is a(n):
10. (TCO
5) The objective of a structured walkthrough is to:
BIS 261 Week 4 Quiz
1. (TCO
1) A facilitator uses knowledge of _____ to formulate and deliver the needed
structure for effective meeting interactions.
2. (TCO
1) The primary focus of the facilitator's role is on:
3. (TCO
1) A key difference between a team and a group is that:
4. (TCO
1) A well-facilitated team meeting is generally:
5. (TCO
1) The content of a meeting refers to:
6. (TCO
1) Typical elements included in a charter or purpose statement are:
7. (TCO
1) The agenda defines:
8. (TCO
1) At the beginning of a meeting, the facilitator should
9. (TCO
1) A process intervention is:
10. (TCO
1) If Alice is the only member who is interrupting or starting side
conversations while Bob is presenting, the recommended intervention is to:
Part 2:
1. (TCO
1) If the group discussion tends to veer away from the main agenda items into
talking about less important side issues, the first recommended intervention is
to:
2. (TCO
1) If Alice begins to recount a familiar personal "war story" that
everyone has heard before, the first recommended intervention is to:
3. (TCO
1) A facilitator should, as a last resort, invite a group member to bow out of
a meeting when:
4. (TCO
1) One recommended facilitation strategy to encourage members to return from
breaks on time is to:
5. (TCO
1) A recorder or scribe who keeps track of running memory using a
computer-based tool is sometimes called:
6.(TCO
1) One of the purposes of keeping a running memory during a meeting is to:
7. (TCO
1) When writing down the current issue for group discussion on a flip chart or
whiteboard, the facilitator should
8. (TCO
1) When someone in a meeting says, "We ought to do X", the facilitator
should:
9. (TCO
1) As part of a meeting evaluation form or an end-of-meeting discussion, a
facilitator should ask group members for:
10. (TCO
1) Attributes of an effective facilitator include:
BIS 261 Week 5 Quiz
1.(TCO
2) When referring to a virtual team, the initials GDT stand for:
2. (TCO
2) A virtual team can be defined as a group of people who work:
3. (TCO
2) Which of the following is a reason for organizations to use virtual teams?
4. (TCO
2) A primary criterion for success for employees in a virtual environment is
being:
5. (TCO
2) To build trust, the best way to launch a new virtual team project is by:
6. (TCO
2) A best practice for communicating via e-mail is to:
7. (TCO
2) For its first effort at using a virtual team, an organization should choose
a project that is:
8. (TCO
2) According to research conducted by the Society for Human Resource Management
(SHRM), the number one factor that influences success in virtual organizations
is:
9. (TCO
2) The most difficult situation for managing a meeting is when:
10. (TCO
2) When diversity is managed well, teams made up of people from different
cultures tend to be:
Part 2:
1. (TCO
2) Tools that ensure that documentation is consistent and relevant across the
team and enable real-time updates are classed as
2. (TCO
2) On a virtual team, managers should encourage the celebration of:
3. (TCO
2) Two key roles that should be identified for a virtual meeting are:
4. (TCO
2) In effective multicultural virtual teams, accountability exists:
5. (TCO
2) Three broad categories of technology support tools for virtual teams are:
6. (TCO
2) E-mail is not considered appropriate for sensitive communications because:
7. (TCO
2) E-mail is most effective for:
8. (TCO
2) For very small, short-term projects, it may be appropriate to store project
work documents:
9. (TCO
2) A communication technology that allows team members to link over time and
create a persistent online meeting place is:
10. (TCO
2) Regional and global expansion of organizations is creating a paradigm shift:
BIS 261 Week 6 Quiz
1. (TCO
6) When using the event decomposition technique, analysts focus first on:
2. (TCO
6) A technique for identifying use cases that involves asking users to describe
their objectives in using the system is called the:
3. (TCO
6) A task performed by one person in one place, in response to a business
event, that adds business value and leaves the system in a consistent state,
is:
4. (TCO
6) Which of the following is true, by definition, of an event?
5. (TCO
6) An event that occurs outside the system, initiated by a person or
organizational unit that supplies data to or receives data from the system, is:
6. (TCO
6) Performing a daily backup of the database is an example of
7. (TCO
6) Under the "perfect technology" assumption, events arising from
equipment breakdowns, capacity limitations, and user errors:
8. (TCO
6) A catalog of use cases that lists events in rows and key details about each
event in columns is called:
9. (TCO
6) A relationship among three different types of things is a _____
relationship.
10. (TCO
6) A scenario is defined as:
Part 2:
1. (TCO
6) In a UML class diagram, a class is represented by:
2. (TCO
6) A _____ hierarchy structures classes according to their associated
components.
3. (TCO
6) In the traditional approach to information systems, the things about which
the system needs to store data are termed:
4. (TCO
6) A UML diagram showing the various user roles and the way those users
interact with the system is:
5. (TCO
6) An actor in use case analysis is
6. (TCO
6) In a UML use case diagram, an unadorned connecting line without an arrowhead
is used to connect:
7. (TCO
6) On a UML use case diagram, the arrow indicating an <<includes>>
relationship is drawn with the arrowhead pointing toward:
8. (TCO
6) The attribute that uniquely identifies something, such as a customer's
identification number, is called:
9. (TCO
6) One difference between a use case diagram and an event table is that a use
case diagram emphasizes
10. (TCO
6) _______ state what conditions must be true before a use case begins.
BIS 261 Week 3 Case Study
1. What is the best method for Edward
to involve the brokers (users) in development of the new online trading system?
Should he use a questionnaire? Should he interview the brokers in each of the company’s
30 offices, or would one or two brokers representing the entire group be
better? How can Edward ensure that the information about requirements is
complete, yet not lose too much time doing so?
2. Concerning customer input for the
new system, how can Edward involve customers in the process? How can he
interest them in participating? What methods can Edward use to ensure that the
customers he involves are representative of John and Jacob’s entire customer
group?
3. As Edward considers what other stakeholders
he should include, what are some criteria he should use? Develop some
guidelines to help him build a list of people to include.
BIS 261 Final Exam
1. (TCO 3) The most important role of a
systems analyst in business is ____.
2. (TCO 3) The ____ phase of the
Systems Development Life Cycle (SDLC) begins only after the new system has been
installed and put into production, and it lasts throughout the productive life
of the system
3. (TCO 3) Asimov, Inc. sells robot
lawn mowers to large property owners. The company wishes to reduce component
costs by coordinating more closely with parts vendors and reducing inventory
levels. This goal could best be accomplished by developing a(n) ____________
system
4. (TCO 3) Clarke, Inc. develops
information systems for law offices. The requirements for these information
systems are negotiated in advance and are spelled out in detail in lengthy
written contracts that are signed by all parties at the start of each project.
The systems must be highly reliable and use proven, stable technology. A(n)
_______________ approach to the SDLC would be best suited for these projects
5. (TCO 3) Egan Enterprises is a large
multinational conglomerate with divisions in several different lines of
business. Each division needs its own information systems, but there are many
elements that all of the divisional systems have in common: They all deal with
customers, accounts, payments, and so on. To support all of the divisions
efficiently, Egan's information systems group needs to reuse these common
features in many different systems, and avoid creating similar features from
scratch for each division. This goal would best be achieved using a(n)
____________ development approach.
6. (TCO 4) An example of an intangible
benefit is ____.
7. (TCO 4) The objective of ____ is to
calculate a percentage return so that the costs and benefits are exactly equal
over the specified time period
8. (TCO 4) The present value of
$100,000 development costs in year 0 assuming a 15% discount rate is: ____.
9. (TCO 4) The Gibson Corporation is
implementing a new manufacturing information system, but workers in the factory
are resisting its adoption because they are afraid that they will be laid off
once the system is in operation. This issue should have been identified during
__________.
10. (TCO 5) Questionnaires can be
useful in information gathering when users ____.
11. (TCO 5) A prototype has which of
the following characteristics?
12. (TCO 5) A requirement for Heinlein
Inc.'s new ecommerce website is that any page must display within two seconds
after a link to it is clicked. This can best be classified as a ___________
requirement
1. (TCO 5) King Manufacturing is
developing a new sales order system. During the analysis phase, the
fact-finding activity to which the analysis team should plan to devote the most
time and effort is:
2. (TCO 1) The purpose of an agenda is
to define:
3. (TCO 1) If an initial low-level
process intervention by a facilitator does not succeed in getting the group
back on track, the facilitator should:
4. (TCO 1) During a meeting on security
requirements for a new website, the team is unable to reach a decision because
the corporate security policy was recently changed and no one is sure exactly
what the new policy says. What should be the facilitator's response?
5. (TCO 1) What should be the meeting
facilitator's response the first time that members of the group are late in
returning from a break?
6. (TCO 2) A project agreement helps to
eliminate unnecessary conflict within a virtual team because it:
7. (TCO 2) The enabler for traditional
teams to operate virtually is:
8. (TCO 2) Leiber International is
developing a new financial information system. The team to gather requirements
for the new system includes members from Leiber's offices in New York, Paris,
Hong Kong, and Tokyo. As the team leader, you want to hold a meeting in which
you present PowerPoint slides with objectives for the new system; demonstrate
the operation of the old system to illustrate some problems; and then
brainstorm with the whole team to generate ideas for the new system. The best
communication tool to use for this example would be:
9. (TCO 2) McCaffrey Aviation, an
international air-cargo firm, is developing a new logistics system. The team to
gather requirements for the new system includes members from Los Angeles,
Mumbai, Berlin, London, and Rio de Janeiro. You have an initial draft of the
requirements, and you want to share this draft with the entire team and enable
them to change and add to it. You expect that there will be frequent changes
and additions by multiple people over the next several weeks. The best tool for
the team to use in collaborating on this document is:
10. (TCO 6) A concept that allows
subclasses to share the characteristics of their superclasses is called ____.
11. (TCO 6) A relationship between a
"sports team" and the players, coaches, and sponsor would be
described as what kind of relationship?
1. (TCO 6) A(n) ____ provides an
overview of all of the use cases for a system.
2. (TCO 6) In the following class
diagram for a help desk system:
each Customer is associated with:
3. (TCO 6) Based on the following use
case diagram for a help desk system:
when an Agent closes an incident, as
part of this process, he or she also:
4. (TCO 7) ____ testing tests
individual code modules or methods before they are combined with other modules
or methods.
5. (TCO 7) Niven Consulting is
developing a new mobile app that consultants can use to enter their billable
hours from their smartphones. The project is now entering the implementation
phase and programmers are about to start coding the software modules. The
project manager wants to make sure that each module works correctly by itself
before it is added to the official project code library. The type of testing that
should be used to provide this assurance is:
6. (TCO 7) Orwell Brothers Construction
is developing a new budgeting system using an iterative development process. At
the end of each iteration, the team wants to identify any unresolved issues
that should be worked on during the next iteration. To do this task, the team
should conduct __________ at the end of each iteration
7. (TCO 7) Pournelle Products is
planning to launch a new e-commerce website. A large segment of the company's
customer base consists of aging baby boomers with less than perfect eyesight
and hand-eye coordination. The marketing director is concerned about whether
these customers will be able to read the text on the site, and is worried that
some might find the navigation scheme confusing. This situation indicates a
need for _________ testing
8. (TCO 8) Quality assurance (QA)
activities during analysis concentrate on ____.
9. (TCO 8) If a system was analyzed and
designed with object-oriented techniques, developers prepare test cases for each
____.
10. (TCO 8) Reynolds Realty has
experienced problems with bugs in their production systems, so they are
reorganizing their software testing process. In this reorganization, primary
responsibility for performing acceptance testing should be assigned to:
11. (TCO 8) Your employer, Stephenson
Services, requires a formal inspection of all official documents at the end of
each phase of a project, before moving on to the next phase. At the end of the
analysis phase, you have been asked to serve as a critic for the inspection of
the use case diagram and use case descriptions. During the inspection, you
should:
1. (TCO 3) HRSoft, LLC develops and
sells custom human resources management (HRM) solutions for mid-sized
businesses. The company has been using a structured systems development
approach, but is considering switching to agile methods. You have been asked to
discuss the suitability of this change. HRSoft's systems use reliable, proven
technology. Customers often have trouble defining their needs in advance, so
there are often changes to requirements while a project is underway. The HR
field is heavily regulated, and systems must be certified to comply with state
and federal labor laws, Occupational Safety and Health Administration (OSHA)
rules, and other regulations. HRSoft is a small company with an entrepreneurial
culture that operates in a moderately competitive industry. Discuss the
advantages and disadvantages of agile software development methods for HRSoft.
Describe three advantages and three disadvantages, writing at least one
complete sentence about each advantage and each disadvantage. Your answer
should be at least one paragraph of at least six complete sentences.
2. (TCO 4) Two competing companies,
Alphaware and Betaware, are each planning to develop a new information system.
Alphaware has a strong, experienced project management team in place, but is
planning to use a complex technology that has never before been applied to this
type of system. Betaware has a young, inexperienced project management team,
but they will be working with a well-understand technology that the company has
used successfully for similar systems in the past. Which company has the higher
chance of success, and why? Write a paragraph of at least four complete
sentences, explaining your answer in terms of research on project success and
failure factors
3. (TCO 5) You are a business analyst
at a company that sells office supplies on the Web, working on a project to
develop a new order-tracking system for the website. You are planning to hold a
Joint Application Design (JAD) session to gather information for the analysis
phase of the project. Describe a plan for the JAD session, including who should
attend, where it should be held, what equipment and tools should be available, and
how the session should be conducted. Your answer should be one or more
paragraphs containing at least six complete sentences.
4. (TCO 1) You are facilitating a
meeting to decide on requirements for a new supply chain management system.
During a discussion of how to qualify new vendors, Gina from the engineering
department says, "That reminds me of the time that I needed a special
chair for my bad back, and I couldn't get it because the vendor wasn't on the
approved list! Here's what happened . . . " Several other participants
roll their eyes, and two people pull out cell phones to check their messages.
Describe how you will deal with this as the facilitator, including what you
will do the first time that it happens, and how your response will change if Gina
persists in returning to her story. Describe at least three different levels of
interventions that you will use, with two complete sentences about each level
of intervention. Your response should be one or more paragraphs containing at
least six complete sentences.
5. (TCO 2) You are leading a 12-member
team to develop requirements for a new inventory control system for an
international company. The team includes representatives from several countries
in which the company's manufacturing and distribution facilities are located.
Describe three challenges that you expect to arise because the team is
geographically distributed rather than co-located, and the measures that you
plan to take to overcome these challenges. For each challenge, write at least
one sentence describing the challenge, and at least one sentence stating how
you plan to overcome it. Your answer should be one or more paragraphs
containing at least six complete sentences.
6. (TCO 6) Here is a class diagram for
a computer store inventory system:
Describe the problem domain class model
represented by this diagram. In your description, identify the name of each
class; the attributes of each class; and the relationship type and
multiplicities of each association between classes. Your answer should be one
or more paragraphs containing at least six complete sentences.
7. (TCO 7) You are drafting a test plan
for a new online stock-trading system for a major brokerage house. Trades are
time-sensitive, so it is extremely important for the system to process
transactions rapidly even when trading volume is heavy. The system must be
simple to use so that customers will not make errors when entering trades
quickly under high stress. A serious error in the system could be very costly
to the company, so a high degree of confidence is needed before the system is
released for widespread use. Given these circumstances, select three different
types of testing that will be particularly important to include in your test
plan for the system. For each of these test types, write at least one sentence
describing the test type and at least one sentence explaining why it will be
important for testing this system. Your answer should be one or more paragraphs
containing at least six complete sentences.
8. (TCO 8) You are a business analyst
on a project that is running behind schedule during its implementation phase.
To save time, the leader of the programming team has proposed skipping the
unit-testing of individual modules and proceeding directly to system
integration. The programming team leader argues that any coding errors in the
modules will be caught during integration testing. Present a counter-argument
to this proposal. In your argument, explain the purpose of unit testing, the
purpose of integration testing, the role played by each in the overall testing
process, and the benefits of doing both. Your answer should be one or more
paragraphs containing at least four complete sentences
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