BIS 261 Final Exam
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1. (TCO 3) The most important role of a
systems analyst in business is ____.
2. (TCO 3) The ____ phase of the
Systems Development Life Cycle (SDLC) begins only after the new system has been
installed and put into production, and it lasts throughout the productive life
of the system
3. (TCO 3) Asimov, Inc. sells robot
lawn mowers to large property owners. The company wishes to reduce component
costs by coordinating more closely with parts vendors and reducing inventory
levels. This goal could best be accomplished by developing a(n) ____________
system
4. (TCO 3) Clarke, Inc. develops
information systems for law offices. The requirements for these information
systems are negotiated in advance and are spelled out in detail in lengthy
written contracts that are signed by all parties at the start of each project.
The systems must be highly reliable and use proven, stable technology. A(n)
_______________ approach to the SDLC would be best suited for these projects
5. (TCO 3) Egan Enterprises is a large
multinational conglomerate with divisions in several different lines of
business. Each division needs its own information systems, but there are many
elements that all of the divisional systems have in common: They all deal with
customers, accounts, payments, and so on. To support all of the divisions
efficiently, Egan's information systems group needs to reuse these common
features in many different systems, and avoid creating similar features from
scratch for each division. This goal would best be achieved using a(n)
____________ development approach.
6. (TCO 4) An example of an intangible
benefit is ____.
7. (TCO 4) The objective of ____ is to
calculate a percentage return so that the costs and benefits are exactly equal
over the specified time period
8. (TCO 4) The present value of
$100,000 development costs in year 0 assuming a 15% discount rate is: ____.
9. (TCO 4) The Gibson Corporation is
implementing a new manufacturing information system, but workers in the factory
are resisting its adoption because they are afraid that they will be laid off
once the system is in operation. This issue should have been identified during
__________.
10. (TCO 5) Questionnaires can be
useful in information gathering when users ____.
11. (TCO 5) A prototype has which of
the following characteristics?
12. (TCO 5) A requirement for Heinlein
Inc.'s new ecommerce website is that any page must display within two seconds
after a link to it is clicked. This can best be classified as a ___________
requirement
1. (TCO 5) King Manufacturing is
developing a new sales order system. During the analysis phase, the
fact-finding activity to which the analysis team should plan to devote the most
time and effort is:
2. (TCO 1) The purpose of an agenda is
to define:
3. (TCO 1) If an initial low-level
process intervention by a facilitator does not succeed in getting the group
back on track, the facilitator should:
4. (TCO 1) During a meeting on security
requirements for a new website, the team is unable to reach a decision because
the corporate security policy was recently changed and no one is sure exactly
what the new policy says. What should be the facilitator's response?
5. (TCO 1) What should be the meeting
facilitator's response the first time that members of the group are late in
returning from a break?
6. (TCO 2) A project agreement helps to
eliminate unnecessary conflict within a virtual team because it:
7. (TCO 2) The enabler for traditional
teams to operate virtually is:
8. (TCO 2) Leiber International is
developing a new financial information system. The team to gather requirements
for the new system includes members from Leiber's offices in New York, Paris,
Hong Kong, and Tokyo. As the team leader, you want to hold a meeting in which
you present PowerPoint slides with objectives for the new system; demonstrate
the operation of the old system to illustrate some problems; and then
brainstorm with the whole team to generate ideas for the new system. The best
communication tool to use for this example would be:
9. (TCO 2) McCaffrey Aviation, an
international air-cargo firm, is developing a new logistics system. The team to
gather requirements for the new system includes members from Los Angeles,
Mumbai, Berlin, London, and Rio de Janeiro. You have an initial draft of the
requirements, and you want to share this draft with the entire team and enable them
to change and add to it. You expect that there will be frequent changes and
additions by multiple people over the next several weeks. The best tool for the
team to use in collaborating on this document is:
10. (TCO 6) A concept that allows
subclasses to share the characteristics of their superclasses is called ____.
11. (TCO 6) A relationship between a
"sports team" and the players, coaches, and sponsor would be
described as what kind of relationship?
1. (TCO 6) A(n) ____ provides an
overview of all of the use cases for a system.
2. (TCO 6) In the following class
diagram for a help desk system:
each Customer is associated with:
3. (TCO 6) Based on the following use
case diagram for a help desk system:
when an Agent closes an incident, as
part of this process, he or she also:
4. (TCO 7) ____ testing tests
individual code modules or methods before they are combined with other modules
or methods.
5. (TCO 7) Niven Consulting is
developing a new mobile app that consultants can use to enter their billable
hours from their smartphones. The project is now entering the implementation
phase and programmers are about to start coding the software modules. The
project manager wants to make sure that each module works correctly by itself
before it is added to the official project code library. The type of testing
that should be used to provide this assurance is:
6. (TCO 7) Orwell Brothers Construction
is developing a new budgeting system using an iterative development process. At
the end of each iteration, the team wants to identify any unresolved issues
that should be worked on during the next iteration. To do this task, the team
should conduct __________ at the end of each iteration
7. (TCO 7) Pournelle Products is
planning to launch a new e-commerce website. A large segment of the company's
customer base consists of aging baby boomers with less than perfect eyesight
and hand-eye coordination. The marketing director is concerned about whether
these customers will be able to read the text on the site, and is worried that
some might find the navigation scheme confusing. This situation indicates a
need for _________ testing
8. (TCO 8) Quality assurance (QA)
activities during analysis concentrate on ____.
9. (TCO 8) If a system was analyzed and
designed with object-oriented techniques, developers prepare test cases for
each ____.
10. (TCO 8) Reynolds Realty has
experienced problems with bugs in their production systems, so they are
reorganizing their software testing process. In this reorganization, primary
responsibility for performing acceptance testing should be assigned to:
11. (TCO 8) Your employer, Stephenson
Services, requires a formal inspection of all official documents at the end of
each phase of a project, before moving on to the next phase. At the end of the
analysis phase, you have been asked to serve as a critic for the inspection of
the use case diagram and use case descriptions. During the inspection, you
should:
1. (TCO 3) HRSoft, LLC develops and
sells custom human resources management (HRM) solutions for mid-sized
businesses. The company has been using a structured systems development
approach, but is considering switching to agile methods. You have been asked to
discuss the suitability of this change. HRSoft's systems use reliable, proven
technology. Customers often have trouble defining their needs in advance, so
there are often changes to requirements while a project is underway. The HR
field is heavily regulated, and systems must be certified to comply with state
and federal labor laws, Occupational Safety and Health Administration (OSHA)
rules, and other regulations. HRSoft is a small company with an entrepreneurial
culture that operates in a moderately competitive industry. Discuss the
advantages and disadvantages of agile software development methods for HRSoft.
Describe three advantages and three disadvantages, writing at least one
complete sentence about each advantage and each disadvantage. Your answer
should be at least one paragraph of at least six complete sentences.
2. (TCO 4) Two competing companies,
Alphaware and Betaware, are each planning to develop a new information system.
Alphaware has a strong, experienced project management team in place, but is
planning to use a complex technology that has never before been applied to this
type of system. Betaware has a young, inexperienced project management team,
but they will be working with a well-understand technology that the company has
used successfully for similar systems in the past. Which company has the higher
chance of success, and why? Write a paragraph of at least four complete
sentences, explaining your answer in terms of research on project success and
failure factors
3. (TCO 5) You are a
business analyst at a company that sells office supplies on the Web, working on
a project to develop a new order-tracking system for the website. You are
planning to hold a Joint Application Design (JAD) session to gather information
for the analysis phase of the project. Describe a plan for the JAD session,
including who should attend, where it should be held, what equipment and tools
should be available, and how the session should be conducted. Your answer
should be one or more paragraphs
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