GSCM326 Week 1 Discussion DQ1 &
DQ 2 Latest
DQ 1
Total Quality Management (graded)
What is total quality management
(TQM)? Is it something you can install, like a refrigerator? How do you know
TQM when you see it?
DQ 2
A System Perspective (graded)
When we talk about a system view,
what are we interested in and why? Why is a system view so important to have if
you are going to implement TQM?
GSCM326 Week 2 Discussion DQ1 & DQ 2
Latest 2016 Jan.
DQ 1
Deming's 14 Points (graded)
Are Dr. Deming’s 14 points clear,
concise, and achievable? If not, what do you think he had in mind? In Deming’s
view, who needs to do what and why?
DQ 2
Quality Awards and Standards
(graded)
The authors of our text talk about
the Baldrige Award throughout their book. In previous versions, they even
designed their text around this award. Given that our course is about TQM, an
in-depth discussion of the Deming Prize would seem to be appropriate since it
is the framework of company-wide quality control in Japan, which embodies what
we call TQM in the United States, but is hardly discussed in our text.
So let's do some research. Put on
your investigative hats and see what you can find about the Deming Prize. You
can use the Internet or any other sources you have available.
How do you see the Deming Prize
criteria fitting into TQM? How does the Deming Prize compare to the Baldrige
Award? What are the differences and similarities between the Deming Prize and
the Baldrige Award?
GSCM326 Week 3 Discussion DQ1 & DQ 2
Latest 2016 Jan.
DQ 1
TQM Leaders (graded)
How do leaders behave when they are
implementing TQM? What expectations should they set? What kind of leaders do
TQM leaders need to be?
DQ 2
Who Is the Customer? What Are His
or Her Needs? (graded)
What are the dimensions of service
quality? How do these dimensions affect customer perception? How do the quality
dimensions, as defined by David Gavin, relate to the dimensions of service
quality?
GSCM326 Week 4 Discussion DQ1 & DQ 2
Latest 2016 Jan.
DQ 1
TQM and Teams (graded)
Teams are something we talk about a
lot when it comes to TQM. Why are teams instrumental to TQM, or are they? What
kinds of teams exist in a TQM operation?
DQ 2
Employee Involvement (graded)
Is it always good? What key
elements are necessary to keep it going? Are there different kinds of
involvement?
GSCM326 Week 5 Discussion DQ1 & DQ 2 Latest 2016 Jan.
DQ 1
Cost of Quality (graded)
Although a balanced scorecard is
probably the way to go, most companies don't seem to have a clue about the more
fundamental aspects of quality, such as the cost of quality. So let's start
here. Just what do we mean when we talk about the cost of quality? What major
areas does it include?
DQ 2
Supplier Relationships (graded)
An integral part of TCO 9 concerns
supplier relationships. What kinds of relationships exist with suppliers? What
can be done to reduce the number suppliers you use?
GSCM326 Week 6 Discussion DQ1 & DQ 2
Latest 2016 Jan.
DQ 1
Statistical Tools (graded)
Before you participate in this
discussion, please review this week’s simulation.
Two tools were used by the group in
the early analysis of their process. Why was it important for the group to use
a histogram when they did? What could have happened if the group had not used
it?
DQ 2
Inspection and Process Evaluations
(graded)
Is 100% inspection good? Why or why
not? What alternatives are there to 100% inspection?
GSCM326 Week 7 Discussion DQ1 & DQ 2
Latest 2016 Jan.
DQ 1
Implementing TQM (graded)
Over the last 6 weeks, you have
been gaining insight into the ultimate question for this course. How do we
implement TQM? Where do we begin? What key areas do we need to address first?
Once we get our implementation started, what do we need to do in order to
sustain our momentum?
DQ 2
Integrating TQM and SCM (graded)
How can TQM and SCM be integrated
together? Why is this integration important? What things need to be considered
before this is attempted?
week 1 quiz
1. Question : (TCO 2) Which of the
following perspectives of quality considers quality to be synonymous with
superiority or excellence?
Student Answer: Product perspective
Transcendent perspective
Value perspective
Manufacturing perspective
Instructor Explanation: See Chapter
1, page 6.
Points Received: 5 of 5
Comments:
Question 2. Question : (TCO 2) The
quality assurance function helps to achieve quality by
Student Answer: ensuring that the
firm provides adequate training to its salespeople so that they can
appropriately answer all customer queries.
ensuring that the firm complies
with laws and regulations regarding such things as product labeling, packaging,
safety, and transportation.
providing special statistical
studies and analyses to the manufacturing or business support functions.
authorizing sufficient budgeting
for equipment, training, and other means of assuring quality.
Instructor Explanation: See Chapter
1, page 27.
Points Received: 5 of 5
Comments:
Question 3. Question : (TCO 1)
Which of the following is true regarding production of services?
Student Answer: Compared to
manufacturing, it is easier for service organizations to identify and measure
customers' needs and performance standards, because they involve human contact.
The production of services
typically requires a lower degree of customization than does manufacturing.
Compared to manufacturing,
production of services is typically less labor intensive.
Services are produced and consumed
simultaneously.
Instructor Explanation: See Chapter
1, page 24.
Points Received: 5 of 5
Comments:
Question 4. Question : (TCO 1)
Kosher’s, a supermarket in Surbury, employs various strategies to provide good
quality products to consumers at lower prices compared to other competing
stores. This marketing strategy is most likely to influence the _____
perspective of quality.
Student Answer: user
product
manufacturing
value
Instructor Explanation: See Chapter
1, page 7.
Points Received: 5 of 5
Comments:
Question 5. Question : (TCO 1)
Which of the following is true of quality management during the age of
craftsmanship that existed before the advent of industrial revolution?
Student Answer: Inspection was the
primary means of quality control.
Various statistical methods and
control charts were being used to identify quality problems in production
processes and to ensure consistency of output.
Ensuring quality of the products
was the responsibility of the quality departments and not the workers who were
directly involved in creating the products.
Quality assurance was informal and
efforts were made to ensure that quality was built into products by the people
who produced them.
Instructor Explanation: See Chapter
1, page 11.
Points Received: 5 of 5
Comments:
Question 6. Question : (TCO 2)
According to Peter Scholtes, a noted consultant, when people don’t understand
systems
Student Answer: they try to resist
the process of change.
they are less likely to distinguish
between fact and opinion.
they see the symptoms but not the
deep causes of problems.
they don’t see events as individual
incidents but assume it to be the combined result of several independent
forces.
Instructor Explanation: See Chapter
2, page 59.
Points Received: 5 of 5
Comments:
Question 7. Question : (TCO 2) The
maintenance of a quality management system is accomplished by
Student Answer: daily inspections.
weekly staff meetings.
internal audits.
external audits.
Instructor Explanation: See Chapter
2, page 79.
Points Received: 0 of 5
Comments:
Question 8. Question : (TCO 2) Who
among the following in an organization are typically responsible for selecting
appropriate technologies, equipment, and work methods for producing quality
products?
Student Answer: Production workers
Salespeople
Industrial engineers
Tool engineers
Instructor Explanation: See Chapter
1, page 22.
Points Received: 5 of 5
Comments:
Question 9. Question : (TCO 1) Organizations
can ensure that the quality is rooted in their culture by
Student Answer: encouraging
employees to do more than what they are expected to do through reward programs.
internalizing quality at the
personal level and encouraging employees to practice quality in all activities
of life.
ensuring that the company follows
all the laws and regulations regarding product labeling, packaging, and other
marketing requirements.
allotting sufficient budget for
equipment, training, and other means of assuring quality.
Instructor Explanation: See Chapter
1, page 30.
Points Received: 5 of 5
Comments:
Question 10. Question : (TCO 1) The
value perspective of quality is most important at the _____ stage in the
creation and delivery of goods and services.
Student Answer: manufacturing
design
marketing
distribution
Instructor Explanation: See Chapter
1, page 10, Figure 1.1.
1. Question : (TCO 1) The core
management principles of TQM focus on the customer, teamwork, and what else?
Question 2. Question : (TCO 2) How
do leading CEOs and academia define a TQM
quizes
week 2
Devry GSCM326 Week 2 Quiz Latest
2016 Jan.
1. Question : (TCO 3) Which of the
following has the higher degree of customer focus?
Student Answer: Six Sigma
ISO 9000
Baldrige award
None of the above
Instructor Explanation: See Chapter
10, page 544.
Points Received: 0 of 5
Comments:
Question 2. Question : (TCO 3)
According to your text, the Baldrige criteria, and Deming's 14 points,
communication of values, expectations, customer focus, and knowledge as a key
area of the Senior Leadership item is discussed under
Student Answer: teach and institute
leadership.
improve constantly.
learn the new philosophy.
statement of purpose.
Instructor Explanation: See Chapter
10, page 537.
Points Received: 5 of 5
Comments:
Question 3. Question : (TCO 3) In
the context of the criteria for performance excellence, the _____ category
provides real-time information (measures of progress) for evaluation and
improvement of processes and products, in alignment with overall organizational
strategy.
Student Answer: operations focus
results
strategic planning
measurement, analysis, and
knowledge management
Instructor Explanation: See Chapter
10, pages 526–528.
Points Received: 5 of 5
Comments:
Question 4. Question : (TCO 3) The
leadership category in the 2011–2012 Baldrige criteria consists of two
examination items: Senior Leadership and
Student Answer: Support of Key
Communities.
Governance and Societal
Responsibilities.
Vision, Values, and Mission.
Communication and Organizational
Performance.
Instructor Explanation: See Chapter
10, page 526.
Points Received: 5 of 5
Comments:
Question 5. Question : (TCO 3) Of
the four levels of awards given in Australia, the _____ recipients will demonstrate
approach and deployment that are well defined, planned, subject to review, and
show evidence of improvement over time.
Student Answer: Foundation in
Business Excellence Level
Bronze Award Level
Silver Award Level
Gold Award Level
Instructor Explanation: See Chapter
10, page 540.
Points Received: 5 of 5
Comments:
Question 6. Question : (TCO 4) In
Juran’s quality trilogy, the process of preparing to meet quality goals is
called
Student Answer: quality leadership.
quality control.
quality improvement.
quality planning.
Instructor Explanation: See Chapter
2, page 31.
Points Received: 5 of 5
Comments:
Question 7. Question : (TCO 4)
Ishikawa is best known for developing a popular quality improvement tool called
the
Student Answer: u-chart.
process capability index.
histogram.
cause-and-effect diagram.
Instructor Explanation: See Chapter
2, page 66.
Points Received: 5 of 5
Comments:
Question 8. Question : (TCO 4) In
Deming’s view, _____ is the chief culprit of poor quality.
Student Answer: concurrent
engineering
variation
agility of the production process
low level of tolerance in
manufacturing
Instructor Explanation: See Chapter
2, page 49.
Points Received: 5 of 5
Comments:
Question 9. Question : (TCO 4)
Which of the following is one of the four elements of Deming’s system of
profound knowledge?
Student Answer: Quality leadership
Suboptimization
Understanding variation
Modern quality technology
Instructor Explanation: See Chapter
2, page 55.
Points Received: 5 of 5
Comments:
Question 10. Question : (TCO 4)
With regard to quality management systems, a _____ serves as a permanent
reference for implementing and maintaining the system.
Student Answer:
quality minute book
quality manual
quality policy
quality trilogy
Instructor Explanation: See Chapter
2, page 79.
1. Question : (TCO 4) Briefly state
some the observations Peter Scholtes made concerning what happens when people
do not understand psychology.
Question 2. Question : (TCO 3) How
is Deming's Point 3 (understanding inspection) addressed in the Baldrige Award?
quiz 5
Devry GSCM326 Week 5 Quiz Latest
2016 Jan.
1. Question : (TCO 9) As a design
tool, a _____ enables management to study and analyze processes prior to
implementation in order to improve quality and operational performance.
Likert’s scale
flowchart
quality manual
affinity diagram
Question 2. Question : (TCO 9)
Value-creation processes differ from support processes in that value-creation
processes
provide the infrastructure for
production or deliver processes to create or deliver the actual product.
rarely align with the
organization’s core competencies and strategic objectives.
generally do not add value directly
to the product or service.
are driven by external customer
needs.
Question 3. Question : (TCO 9) When
a service ranks low on the dimensions of customer contact, labor intensity, and
customization, the service providers need to emphasize _____ to provide a
high-quality service to the customers.
training provided to the employees
employee behavior
professional judgment of the
employees
physical facilities and procedures
Question 4. Question : (TCO 8) In
the context of service errors, which of the following is an example of a
treatment error?
Working on the wrong order
Unclean facilities
Lack of courteous behavior
Doing work incorrectly
Question 5. Question : (TCO 9) The
process of measuring a company’s performance against best-in-class companies
and using that information as a basis to define the company’s targets, strategies,
and implementation is known as
total quality management.
process mapping.
benchmarking.
reengineering.
Question 6. Question : (TCO 10)
_____ systems allow organizations to share databases in a networking
environment and store and process key data in a unique database, distributing
them to a large group of users.
Juran’s quality trilogy
Quincunx experimental
The balanced scorecard
Enterprise resource planning
Question 7. Question : (TCO 10)
_____ is the term that describes the quantitative modeling of cause-and-effect
relationships between performance measures, such as the customer satisfaction
and product quality or employee performance.
Programming
Mining
Interlinking
Enterprise resource planning
Question 8. Question : (TCO 10)
Which of the following analytical approaches or technologies is most likely to
be used for data mining?
Histogram
Pareto diagram
Quincunx experiment
Fuzzy logic
Question 9. Question : (TCO 10)
_____ involves the process of identifying, capturing, organizing, and using
knowledge assets to create and sustain competitive advantage.
Knowledge mining
Suboptimization
Knowledge management
Lean production
Question 10. Question : (TCO 10)
The ability to identify and transfer best practices within the organization is
sometimes called
enterprise resource planning.
interlinking.
internal benchmarking.
data mining.
1. Question : (TCO 1) Briefly
describe supplier certification.
Question 2. Question : (TCO 10)
What are two of the nice criteria businesses use when selecting appropriate
measures and indicators of performance?
• Is it effective in measuring
performance?
week 6
Devry GSCM326 Week 6 Quiz Latest
2016 Jan.
1. Question : (TCO 11) The
component of statistical methodology that includes the collection, organization,
and summarization of data is called
descriptive statistics.
probability distribution.
statistical inference.
predictive statistics.
Question 2. Question : (TCO 11) The
process of developing predictions about the future based on historical data is
predictive statistics.
descriptive statistics.
inference statistics.
random inference.
Question 3. Question : (TCO 11)
Which of the following is not a type of sampling scheme?
Stratified sampling
Biased sampling
Cluster sampling
Judgment sampling
Question 4. Question : (TCO 11)
Calculating the variance for 10 lengths of steel is an example of which of the
following?
Descriptive statistics
Statistical inference
Predictive statistics
Analytical statistics
Question 5. Question : (TCO 11) If
the process mean and variance do not change over time, the process is
considered to be
in statistical control.
normally distributed.
stable.
capable.
Question 6. Question : (TCO 12)
With respect to Pareto analysis, a Pareto _____ is one in which the
characteristics observed are ordered from largest frequency to smallest.
quincunx
histogram
charter
distribution
Question 7. Question : (TCO 12)
Data such as production volume, cost, and customer satisfaction indexes are
often plotted on a _____, which displays the data over time.
check sheet
control chart
run chart
SIPOC diagram
Question 8. Question : (TCO 12)
Attribute data are
discrete.
not measurable.
nonrandom.
continuous.
Question 9. Question : (TCO 12) The
_____ is used to monitor the centering of the process.
X-bar chart
R-chart
P-chart
NP-chart
Question 10. Question : (TCO 12)
Process capability calculations make little sense if the process
data were taken over a period of
time.
is not in statistical control.
variations are due to common
causes.
is not initiated.
1. Question : (TCO 12) Six samples
of subgroup size 7 (n = 7) were collected. Determine the upper control limit
(UCL) for an X-bar chart if the mean of the sample averages is 4.7 and the mean
of the sample ranges is 0.35.
Factors for calculating control
limits
n A2 D3 D4
2 1.880 0 3.267
3 1.023 0 2.574
4 0.729 0 2.282
5 0.577 0 2.114
6 0.483 0 2.004
7 0.419 0 1.924
Question 2. Question : (TCO 12)
Twenty samples of subgroup size of 4 (n = 4) were collected for a variable
measurement. Determine the upper control limit (UCL) for an R-chart if the mean
of the sample ranges equals 4.4.
Factors for calculating control
limits
n A2 D3 D4
2 1.880 0 3.267
3 1.023 0 2.574
4 0.729 0 2.282
5 0.577 0 2.114
6 0.483 0 2.004
1. Question : (TCO 2) Which of the
following perspectives of quality considers quality to be synonymous with
superiority or excellence?
Student Answer: Product perspective
Transcendent perspective
Value perspective
Manufacturing perspective
Instructor Explanation: See Chapter
1, page 6.
Points Received: 5 of 5
Comments:
Question 2. Question : (TCO 2) The
quality assurance function helps to achieve quality by
Student Answer: ensuring that the
firm provides adequate training to its salespeople so that they can
appropriately answer all customer queries.
ensuring that the firm complies
with laws and regulations regarding such things as product labeling, packaging,
safety, and transportation.
providing special statistical studies
and analyses to the manufacturing or business support functions.
authorizing sufficient budgeting
for equipment, training, and other means of assuring quality.
Instructor Explanation: See Chapter
1, page 27.
Points Received: 5 of 5
Comments:
Question 3. Question : (TCO 1)
Which of the following is true regarding production of services?
Student Answer: Compared to
manufacturing, it is easier for service organizations to identify and measure
customers' needs and performance standards, because they involve human contact.
The production of services
typically requires a lower degree of customization than does manufacturing.
Compared to manufacturing,
production of services is typically less labor intensive.
Services are produced and consumed
simultaneously.
Instructor Explanation: See Chapter
1, page 24.
Points Received: 5 of 5
Comments:
Question 4. Question : (TCO 1)
Kosher’s, a supermarket in Surbury, employs various strategies to provide good
quality products to consumers at lower prices compared to other competing
stores. This marketing strategy is most likely to influence the _____
perspective of quality.
Student Answer: user
product
manufacturing
value
Instructor Explanation: See Chapter
1, page 7.
Points Received: 5 of 5
Comments:
Question 5. Question : (TCO 1)
Which of the following is true of quality management during the age of
craftsmanship that existed before the advent of industrial revolution?
Student Answer: Inspection was the
primary means of quality control.
Various statistical methods and
control charts were being used to identify quality problems in production
processes and to ensure consistency of output.
Ensuring quality of the products
was the responsibility of the quality departments and not the workers who were
directly involved in creating the products.
Quality assurance was informal and
efforts were made to ensure that quality was built into products by the people
who produced them.
Instructor Explanation: See Chapter
1, page 11.
Points Received: 5 of 5
Comments:
Question 6. Question : (TCO 2)
According to Peter Scholtes, a noted consultant, when people don’t understand
systems
Student Answer: they try to resist
the process of change.
they are less likely to distinguish
between fact and opinion.
they see the symptoms but not the
deep causes of problems.
they don’t see events as individual
incidents but assume it to be the combined result of several independent
forces.
Instructor Explanation: See Chapter
2, page 59.
Points Received: 5 of 5
Comments:
Question 7. Question : (TCO 2) The
maintenance of a quality management system is accomplished by
Student Answer: daily inspections.
weekly staff meetings.
internal audits.
external audits.
Instructor Explanation: See Chapter
2, page 79.
Points Received: 0 of 5
Comments:
Question 8. Question : (TCO 2) Who
among the following in an organization are typically responsible for selecting
appropriate technologies, equipment, and work methods for producing quality
products?
Student Answer: Production workers
Salespeople
Industrial engineers
Tool engineers
Instructor Explanation: See Chapter
1, page 22.
Points Received: 5 of 5
Comments:
Question 9. Question : (TCO 1)
Organizations can ensure that the quality is rooted in their culture by
Student Answer: encouraging
employees to do more than what they are expected to do through reward programs.
internalizing quality at the
personal level and encouraging employees to practice quality in all activities
of life.
ensuring that the company follows
all the laws and regulations regarding product labeling, packaging, and other
marketing requirements.
allotting sufficient budget for
equipment, training, and other means of assuring quality.
Instructor Explanation: See Chapter
1, page 30.
Points Received: 5 of 5
Comments:
Question 10. Question : (TCO 1) The
value perspective of quality is most important at the _____ stage in the
creation and delivery of goods and services.
Student Answer: manufacturing
design
marketing
distribution
Instructor Explanation: See Chapter
1, page 10, Figure 1.1.
1. Question : (TCO 1) The core
management principles of TQM focus on the customer, teamwork, and what else?
Question 2. Question : (TCO 2) How
do leading CEOs and academia define a TQM
Week 3 Course Project> Best
Practices
Ishikawa Research Paper
Objectives
This project involves researching
and writing a short biography on Dr. Kaoru Ishikawa. Our text addresses many of
the areas in the management and control of quality and provides a great amount
of information on a number of different quality concepts. However, the authors
only mention Dr. Ishikawa in passing. Just who is Kaoru Ishikawa? Prepare a
1,000-word biographical paper on Ishikawa, describing his contributions to
quality. You should not limit your research to online materials. Two of his
books are excellent sources: (1) What Is Total Quality Control: The Japanese
Way(1985) and (2) Guide to Quality Control (1976). Submit the completed paper
to your Dropbox.
You will research this person’s
life and work to determine the impacts that he has had in the world. You will
define the quality leader’s significant contributions to modern quality
practices in terms of major impacts in a specific organization. The project
will enable you to understand
Ishikawa's key ideas;
how Ishikawa has influenced quality
practices throughout the world;
how his ideas fit into total
quality management; and
the implications of Ishikawa's
ideas for the future of quality.
The project will require sustained
research effort until the paper is submitted. You are encouraged to begin work
on the project during Week 1 and be prepared to submit the required project
deliverables by the end of Week 3. A basic APA tutorial can be found in the
Webliography, and a paper template can be found in Doc Sharing.
Guidelines
The paper will be a short biography
on Kaoru Ishikawa. It will adhere to the grading specifications as described
below. The student will submit a paper of at least 1,000 words, not including
the title page and references, by the end of class Week 3. This paper is worth
80 points. The student will use at least two sources plus the course textbook
for a minimum of three references. All references are to be from academic
journals, professional or academic textbooks, authored websites, or standard
business publications, such as The Wall Street Journal. Not more that 15% of
the content can be taken directly from all sources. This means if Tunitin is
used, then the similarity index must be 15% or lower. The final score will be
reduced by one point for each percentage point over 15%.
NOTE: Wikipedia and unauthored
websites are not acceptable sources. Do not use these types of sources,
otherwise you will lose points.
The format of the paper should
conform to the Publication Manual for the American Psychological Association
(APA), 6th edition, for the title page, text, citations, references, and so
forth. A basic APA tutorial can be found in the Webliography, and a template
for the paper can be found in Doc Sharing. Completed papers will be submitted
to your Dropbox as MS Word documents. All graphics will be a part of the Word
document and submitted as a file. Documents authored in other applications,
such as WordPerfect or MS Works, will not be accepted.
This project is to be accomplished
individually and will reflect the work of each student. All DeVry University
policies are in effect, including the plagiarism policy. Late papers will not
be accepted without prior permission.
See the Syllabus section "Due
Dates for Assignments & Exams" for due date information.
Grading Rubrics
Ishikawa Research Paper Grading
Rubric—also available in the Doc Sharing section (Ishikawa Research Paper
Assessment):
Content and Organization (64%) Points Possible Points Earned Comments
All key elements of the assignment
are covered in a substantive way.
Introduction
Background
Primary work and significant
accomplishments
Conclusion
Sources and references
8
The content is comprehensive,
accurate, or persuasive. The paper develops a central theme or idea directed
toward the appropriate audience. 8
The paper links theory to relevant
examples of current experience and industry practice and uses the vocabulary of
the theory correctly. 8
The content addresses key
questions.
What ideas form the core of
Ishikawa’s approach?
What are the implications of his
ideas for the future of TQM?
8
The primary work and significant
accomplishments provide sufficient background on each topic. 8
The conclusion is logical, flows
from the body of the paper, and reviews the major points. 8
Total 48
Readability and Style (19%) Points Possible Points Earned Comments
Paragraph transitions are present
and logical and maintain the flow throughout the paper.
4
The tone is appropriate to the
content and assignment. 3
Sentences are complete, clear, and
concise. 3
Sentences are well constructed,
with consistently strong, varied sentences. 3
Sentence transitions are present
and maintain the flow of thought. 3
Total 16
Mechanics (19%) Points Possible Points Earned Comments
The paper, including the title
page, reference page, tables, and appendices, follow APA guidelines for format. 3
Citations of original works within
the body of the paper follow APA guidelines. 4
The paper is laid out with
effective use of headings, font styles, and white space. 3
Rules of grammar, usage, and
punctuation are followed. 3
Spelling is correct. 3
Total 16
Total (100%) Points Possible Points
Earned Comments
80
Best Practices
The following are the best
practices in preparing this paper. Sample papers, using APA format, are located
in Doc Sharing. Other useful information has also been provided there,
including an APA paper template.
Cover page: Include the person you
prepared the paper for, who prepared it, and the date.
Introduction: In APA format, the
introduction is understood to be the first content of your work; thus, it does
NOT require a title.
The purpose of an introduction or
opening is to do the following.
Body of your work: Include titles to
identify different areas that you address. State the main ideas, major points
in each idea, and supporting information. Break down each main idea you will
use in the body of your paper. Show some type of division, such as separate
sections that are labeled, separate groups of paragraphs, or headers. You would
include the information you found during your research and investigation.
Summary and conclusion: Summarizing
is similar to paraphrasing, but it presents the gist of the material in fewer
words than the original. An effective summary identifies the main ideas and
major support points from the body of your report. Minor details are left out.
Apply a three-step process of
writing: plan, write, and complete.
Prepare an outline of your research
paper before you go forward.
Complete a first draft, and then go
back to edit, evaluate, and make any changes required.
Use visual communication if it will
help clarify and support your work. Any material that can be removed and not
affect the clarity of your work is essentially filler and should be avoided.
Fillerdistracts from the flow of your work and will most likely cause you to
lose points.
References: APA-formatted
references are required for this assignment.
A possible topic outline of the
paper is provided below.
Cover Page
Introduction
Overview of the paper
Purpose and importance of the
effort
Background
Personal background and life
history (education, family life, living situations, etc.)
Primary work and significant
accomplishments
Summary of his philosophy
Summary of what he was focused on
accomplishing in terms of quality
Reviews and highlights of his
books, articles, and manuscripts
Detailed description of his key
ideas, concepts, and quality approach
Description of results he achieved
personally from his life work
Summary of his influence on quality
and total quality management (TQM)
Conclusion
Summarize the key points of your
paper.
References
Week 7 Course Project> Best
Practices
Fujiyama Electronics Case Study
Objectives
This case study looks at the
behavior of a circuit board process through the use of control charts. At least
two control charts will need to be constructed, and from them, you will be
asked to provide an assessment of what you see. A template to facilitate the
construction of the control charts has been provided in Doc Sharing You are not
required to use this template; however, it will greatly facilitate the
solution.
Problem Statement
Fujiyama Electronics Inc. has had
difficulties with circuit boards purchased from an outside supplier.
Unacceptable variability occurs between two drilled holes that are supposed to
be 5 cm apart on the circuit boards. Thirty samples of four boards each were
taken from shipments from the supplier. The data obtained can be found on a
worksheet in Doc Sharing titled Fujiyama Electronics Sample Data or can be
obtained by clicking
Guidelines
The student will submit the
completed case study in a Word document to the Dropbox by the end of class Week
7. The paper is worth 80 points.
The students will complete and
answer the following questions.
Calculate X-bar-bar, R-bar, and
associated control limits using the data in the table above.
Create x? and R (average and range)
control charts from the data in the table above.
Discuss notable out-of-control
conditions displayed in the completed x? and R (average and range) control
charts. Only consider points outside the control limits. Do not consider runs,
set of points within certain zones, and so forth.
If the conditions you note could be
defined as assignable conditions, and they are removed from the process, then
what will happen to the X-bar and R control chart?
Remove the data related to the
out-of-control points you observed from the original data, and recalculate new
X-bar-bar, R-bar, and associated control limits.
Create new X-bar and R (average and
range) control charts from your updated data.
Discuss how the two sets of control
charts are different. What has changed?
The format of the case study should
conform to the Publication Manualfor the American Psychological Association
(APA), 6th edition, for the title page and text. Citations and references are
not required. A basic APA tutorial can be found in the Webliography, and a
paper template can be found in Doc Sharing. The completed case study will be
submitted to your Dropbox as an MS Word document. All graphics and charts will
be a part of the Word document and submitted as a file. Documents authored in
other applications, such as WordPerfect or MS Works, will not be accepted.
This project is to be accomplished
individually, and it will reflect the work of each student. All DeVry
University policies are in effect, including the plagiarism policy. Late papers
will not be accepted without prior permission.
See the Syllabus section "Due
Dates for Assignments & Exams" for due date information.
Grading Rubrics
Fujiyama Electronics Case Study
Grading Rubric—also available in the Doc Sharing section (Fujiyama Electronics
Case Study Assessment):
First Control Chart (40%) Points Possible Points Earned Comments
All calculations are correct. 10
X-bar and R-charts are presented
and correct. 10
All conditions of importance are
discussed. 12
Total 48
Second Control Chart (40%) Points Possible Points Earned Comments
All calculations are correct. 10
X-bar and R-charts are presented
and correct. 10
Differences between the two sets of
control charts are thoroughly discussed. 12
Total 32
Mechanics (20%) Points Possible Points Earned Comments
The paper, including the title
page, follows APA guidelines for format (references and citations not
required). 4
Sentences are complete, clear, and
concise. 4
The paper is laid out with
effective use of headings, font styles, and white space. 4
Rules of grammar, usage, and
punctuation are followed. 4
Spelling is correct. 2
Total 16
Total (100%) Points Possible Points
Earned Comments
80
Best Practices
The following are the best
practices in preparing this paper. Sample papers, using APA format, are located
in Doc Sharing. Other useful information has also been provided there,
including an APA paper template.
Cover page: Include the person you
prepared the paper for, who prepared it, and the date.
Body of your work: Include titles
to identify different areas that you address. State the main ideas, major
points in each idea, and supporting information. Break down each main idea you
will use in the body of your paper. Show some types of division, like separate
sections that are labeled, separate groups of paragraphs, or headers. You would
include the information you found during your research and investigation.
Summary and conclusion: Summarizing
is similar to paraphrasing, but it presents the gist of the material in fewer
words than the original. An effective summary identifies the main ideas and
major support points from the body of your report.
Additional hints on preparing the
best possible project include the following.
References: APA-formatted
references are required for this assignment.
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