Question 1. 1. (TCO 1) At the turn of the century, Frederick Taylor’s
scientific management philosophy worked well because of which of the
following factors? (Points : 7)
Production quality was of
greater concern than production quantity. Unionization of workers did not
exist. Hand labor was dominant in
manufacturing. Workers lacked the education
needed for doing planning.
Question 2. 2. (TCO 2) Which of the following best describes the role
of a quality assurance department in a TQM organization? (Points : 7)
Assist managers in performing
needed statistical tests. Assure the customer of the
quality of the product produced. Direct responsibility for
outgoing quality. Replace defective output.
Question 3. 3. (TCO 3) ISO 9001:2008 requirements provide a basic
structure for a(n) (Points : 7)
environmental protection system. quality assurance system. customer service system. None of the above
Question 4. 4. (TCO 4) Deming maintained that the majority of poor
quality (80–95%) in a system is caused by (Points : 7)
outdated equipment. production workers.
lack of automation.
management.
Question 5. 5. (TCO 5) Each question in a satisfaction survey must be
properly designed in order to
(Points : 7)
be very short. cover all facets of the market. achieve actionable results. address more than one issue per
question.
Question 6. 6. (TCO 6) _____ is essentially a quality-based approach
to executing a strategy by ensuring that all employees understand the
business direction and are working according to a plan to make the vision
a reality. (Points : 7)
Mission deployment Policy deployment Value development Quality orientation
Question 7. 7. (TCO 7) According to Herzberg’s two-factor theory,
which of the following factors is an example of a motivational factor? (Points : 7)
Nature of work Adequate pay Safe working environment Reasonable level of job security
Question 8. 8. (TCO 9) Which of the following is a reason why process
management is important for organizations? (Points : 7)
It assists organizations in
recruiting the most suitable employees whose values match the culture of
the organization. It helps organizations to
segment customers into natural groups in order to customize products that
are better able to meet customers’ needs. It assists organizations in
identifying opportunities for improving quality and operational
performance. It helps organizations to
increase employee morale and commitment to the organization.
Question 9. 9. (TCO 8) Which of the following is a team with a
specific mission to develop something new or to accomplish a complex
task? (Points : 7)
Problem-solving team Project team Virtual team Self-managed team
Question 10. 10. (TCO 10) Cost incurred as a result of unsatisfactory
quality found before the product is delivered to the customer is (Points : 7)
Question 11. 11. (TCO 11) A scatter diagram presents a graphical
component of a (Points : 7)
grand average. regression analysis. standard deviation. nominal group technique.
Question 12. 12. (TCO 12) A(n) _____ identifies the activities in
designing, producing, and delivering goods. (Points : 7)
cause-and-effect diagram
scatter diagram
value stream
map affinity diagram
Question 13. 13. (TCO 13) Culture is driven by (Points : 7)
leadership. attrition. process variation. quality.
Question 14. 14. (TCO 14) Which of the following practices have not
shown to be important when implementing SCM and TQM? (Points : 7)
Management support and
leadership Technical support Customer support relationship
and satisfaction Supplier relationship and
partnership
15. (TCO
4) Deming's profound knowledge consists of four elements. Explain Deming's
theory of knowledge. What is knowledge and how is it possible? Your discussion
should relate to this element of Deming's profound knowledge and not to the
theory of knowledge in general. Your response should be at least 150 words.
(Points : 36)
16. (TCO 4) Deming created
14 points of management. Explain each point listed below and why it is
important to TQM. Your response should be at least 75 words.
1. Point 3: Understand Inspection
(12 points)
2. Point 4: Stop Making Decisions
Purely on the Basis of Cost (12 points)
3. Point
5: Improve Constantly and Forever (12 points)
(Points : 36)
7. (TCO
3) Twenty samples of subgroup size 3 (n = 2) were collected for a
variable measurement. Determine the upper control limit (UCL) for an R-chart if
the mean of the sample ranges equals 6.4.
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