BUSI650
Quiz 2
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· 2 out of 2 points
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Developing
and evaluating solutions to reduce the gap between desired process
performance and current performance is the final step in the six sigma DMAIC
approach for process improvement.
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· Question 2
2
out of 2 points
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Six Sigma is
better applied on manufacturing than service operations.
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· Question 3
2
out of 2 points
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Which of the
following is FALSE about Quality Function Deployment (QFD)?
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· Question 4
0
out of 2 points
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With respect
to strategy maps and balanced scorecards, which of the following is FALSE?
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· Question 5
0
out of 2 points
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Which of the
following is NOT an original component of reengineering?
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· Question 6
0
out of 2 points
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Which of the
following characteristics makes it EASIER to measure the quality of a
service, relative to that of a product or facilitating good?
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· Question 7
0
out of 2 points
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Defects per
million opportunities (DPMO) and Process Sigma are the most important tools
for the Measure Phase of Six Sigma.
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· Question 8
0
out of 2 points
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The following
are shortcomings associated with analyzing problems “one factor at a time”
(also known as OFAT and 1FAT) EXCEPT:
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· Question 9
0
out of 2 points
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One aspect
that differentiates Six Sigma from other earlier process improvement programs
including total quality management and reengineering is that with Six Sigma:
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· Question 10
2
out of 2 points
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As control
involves both mechanistic and human elements, it is one of the manager’s most
difficult tasks. Which of the following is the best answer about desirable
characteristics of control systems?
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· Question 11
2
out of 2 points
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DMAIC stands
for:
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· Question 12
0
out of 2 points
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The
relationship between the natural variation in the production system and the
product’s design specifications can be quantified using:
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· Question 13
2
out of 2 points
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The Malcolm
Baldrige National Quality Award was first awarded to Motorola in 1988.
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· Question 14
2
out of 2 points
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Strategy maps
can help define a balanced scorecard.
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· Question 15
2
out of 2 points
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A literal
interpretation of six-sigma is:
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· Question 16
2
out of 2 points
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There are
five stages of effectiveness in terms of the role their operations play in
terms of strategic business objectives.
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· Question 17
0
out of 2 points
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Benchmarking
is another name for QFD (Quality Function Deployment).
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· Question 18
0
out of 2 points
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Service
defections are important in process control for services because:
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· Question 19
2
out of 2 points
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In services,
a product defect is analogous to a defecting customer–a customer who takes
their business elsewhere.
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· Question 20
2
out of 2 points
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In this stage
of operational effectiveness, organizations use core capabilities residing in
the operations area to obtain a sustainable competitive advantage.
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· Question 21
2
out of 2 points
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In quality
control there are two major types of inspection: measurement of a scaled
variable and existence of a characteristic.
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· Question 22
2
out of 2 points
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Which of the
following is NOT a step in constructing control charts?
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· Question 23
0
out of 2 points
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Which of the
following statements is FALSE?
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· Question 24
0
out of 2 points
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A green belt
has a broad knowledge of the six sigma toolkit, but not nearly as much in the
tools as Yellow belts, Black belts and Master Black Belts.
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· Question 25
2
out of 2 points
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Which one of
the following perceptual measures corresponds to a company that is in the
internally neutral stage of operational effectiveness?
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