BUSI650 Quiz 2

BUSI650 Quiz 2

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·  2 out of 2 points

	Developing and evaluating solutions to reduce the gap between desired process performance and current performance is the final step in the six sigma DMAIC approach for process improvement. Answer

·  Question 2

2 out of 2 points

	Six Sigma is better applied on manufacturing than service operations. Answer

·  Question 3

2 out of 2 points

	Which of the following is FALSE about Quality Function Deployment (QFD)? Answer

·  Question 4

0 out of 2 points

	With respect to strategy maps and balanced scorecards, which of the following is FALSE? Answer

·  Question 5

0 out of 2 points

	Which of the following is NOT an original component of reengineering? Answer

·  Question 6

0 out of 2 points

	Which of the following characteristics makes it EASIER to measure the quality of a service, relative to that of a product or facilitating good? Answer

·  Question 7

0 out of 2 points

	Defects per million opportunities (DPMO) and Process Sigma are the most important tools for the Measure Phase of Six Sigma. Answer

·  Question 8

0 out of 2 points

	The following are shortcomings associated with analyzing problems “one factor at a time” (also known as OFAT and 1FAT) EXCEPT: Answer

·  Question 9

0 out of 2 points

	One aspect that differentiates Six Sigma from other earlier process improvement programs including total quality management and reengineering is that with Six Sigma: Answer

·  Question 10

2 out of 2 points

	As control involves both mechanistic and human elements, it is one of the manager’s most difficult tasks. Which of the following is the best answer about desirable characteristics of control systems? Answer

·  Question 11

2 out of 2 points

	DMAIC stands for: Answer

·  Question 12

0 out of 2 points

	The relationship between the natural variation in the production system and the product’s design specifications can be quantified using: Answer

·  Question 13

2 out of 2 points

	The Malcolm Baldrige National Quality Award was first awarded to Motorola in 1988. Answer

·  Question 14

2 out of 2 points

	Strategy maps can help define a balanced scorecard. Answer

·  Question 15

2 out of 2 points

	A literal interpretation of six-sigma is: Answer

·  Question 16

2 out of 2 points

	There are five stages of effectiveness in terms of the role their operations play in terms of strategic business objectives. Answer

·  Question 17

0 out of 2 points

	Benchmarking is another name for QFD (Quality Function Deployment). Answer

·  Question 18

0 out of 2 points

	Service defections are important in process control for services because: Answer

·  Question 19

2 out of 2 points

	In services, a product defect is analogous to a defecting customer–a customer who takes their business elsewhere. Answer

·  Question 20

2 out of 2 points

	In this stage of operational effectiveness, organizations use core capabilities residing in the operations area to obtain a sustainable competitive advantage. Answer

·  Question 21

2 out of 2 points

	In quality control there are two major types of inspection: measurement of a scaled variable and existence of a characteristic. Answer

·  Question 22

2 out of 2 points

	Which of the following is NOT a step in constructing control charts? Answer

·  Question 23

0 out of 2 points

	Which of the following statements is FALSE? Answer

·  Question 24

0 out of 2 points

	A green belt has a broad knowledge of the six sigma toolkit, but not nearly as much in the tools as Yellow belts, Black belts and Master Black Belts. Answer

·  Question 25

2 out of 2 points

	Which one of the following perceptual measures corresponds to a company that is in the internally neutral stage of operational effectiveness? Answer