HSOP320 full course (all discussion , midterm ,final  ,course project, week 2-7 assignment)

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Week 2 assignment
Homework
Chapter 3:
1. Name the functions of the front office department along with job titles and specific responsibilities of each.
2. How are housekeeping and front desk dependent upon each other for customer satisfaction and what types of communication are used to ensure that this occurs?
Chapter 4:
1. Name the functions of the housekeeping department along with job titles and specific responsibilities of each.
2. Outline the ten areas that a guest room attendant needs to cover to properly clean each guestroom.
3. List and discuss 5 ways that might be used to control loss of linens.
Week 3 assignment

Homework

Chapter 5:

1.    Describe and discuss the importance of the duties of the Director of Sales in a full service hotel.

2.    Discuss why a one-stop contact is important for an association executive.

3.    Discuss what is entailed in the job of a convention manager.

4.    Discuss why communication is important between the sales department and other department and what type of communications occur.

Chapter 6:

1.    Describe some actions or activities that might be classified as sexual harassment. What are the essential elements of a sexual harassment allegation?

2.    List and discuss four state or federal laws that impact human resources in hotels today.

Week 4 assignment
Chapter 7:
1. Identify and discuss in detail three challenges and three opportunities from each of the five areas of the food and beverage departments. (hint: the easiest format is in a chart)
2. Choose three food and beverage management positions and discuss and describe three unique challenges and three managerial characteristics of each. (hint: the easiest format is in a chart)
Submit your assignment to the Dropbox located on the silver tab at the top of this page. For instructions on how to use the Dropbox,
Week 5 assignment

Homework

Chapter 8:

1.    Define and discuss the role of the director of security in maintaining hotel security.

2.    A guest has just slipped on wet tile in the lobby, and fallen and hit her head, surrounded by other patrons. She appears to be just shaken up, but she is bleeding slightly from a cut on her forehead. Describe in detail the steps you would take to handle this situation.

Chapter 9:

1.    Describe in detail the short, intermediate and long term demands on a general manager's time.

2.    Discuss the differences in the time demands of a general manager between a full service large hotel and a small limited-service hotel.

Week 6 assignment

Homework

Chapter 10:

1.    How are RevPar, ADR and Occupancy are calculated and describe in detail what each tells the general manager about the success of the sales and front office department in effectively managing inventory?

2.    What are allocation controls? What are availability controls? What are the benefits and disadvantages of each? (Note: disregard the side labels in the book, they are reversed. Use the actual written paragraphs for information) (hint: chart format may be easier to use)

Chapter 11:

1.    Describe and discuss the difference in a management company and a franchise company. Discuss the advantages and disadvantages of each. (hint: chart format may be easier to use)

Week 7 assignment

Homework

Chapter 12:

1.    Discuss the key demographics of potential buyers of timeshares as well as in detail what elements of timeshares would entice them to buy timeshare weeks over vacationing on their own in traditional lodging facilities.

2.    How is management of a timeshare different from management of traditional hotels? Be specific regarding operating procedures and guest characteristics.

Chapter 13:

1.    Compare and contrast in detail the lodging and facility characteristics of activity-based facilities vs. themed facilities. What geographic areas are most conducive to each?

Course Project: Own Your Own Hotel!

Objectives|Guidelines|Grading Rubrics|Best Practices

Objectives

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This course project is designed for you to learn more about the lodging industry while having some fun at the same time. Your assignment is to design and to develop your own hotel. The following criteria needs to be followed:

1.    Will you select a hotel franchise (brand) yes or no / why or why not?

2.    How many rooms will your hotel have?

3.    What will your hotel’s ADR be?

4.    Select an actual geographic location / market.

5.    Decide what type of operating segment your hotel will operate under.

6.    Develop the hotel’s departments that will support the operations of the hotel.

7.    Select specific amenities that will help distinguish your hotel’s brand.

8.    What type of management organization will your hotel possess?

9.    What type of security features will your hotel have?

10.  Evaluate your actual competition (strengths and weaknesses).

11.  Establish a target market.

12.  Establish a marketing plan for how you will attract the target market.

13.  What are some of the current opportunities and issues that your geographic market possesses?

14.  How will you turn a profit after several years in business?

Guidelines

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Projects must 8 to 12 pages in length (this would be roughly 1 page per area included in the report), 12 point font, double-spaced, 1" margins, and include a cover page, table of contents, introduction, body of the report, summary or conclusion and works cited.

• Even though this is not a scientific-type writing assignment, and is mostly creative in nature, references are still very important. At least 6 authoritative, outside references are required (anonymous authors or web pages are not acceptable). These should be listed on the last page titled "Works Cited".
• APA format and citations are required.
• All DeVry University policies are in effect including the plagiarism policy.
• Projects aredue in Week 6of this course.
• Any questions about this project may be discussed in the weekly Q&A discussion topic.
• This project is worth 200 total points and will be graded on quality of research topic, quality of paper information, use of APA citations, grammar and sentence structure.
• No late papers will be accepted.

Grading Rubrics

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Category	Points	%	Description
Documentation and Formatting	20	10%	Completion of entire paper to be focused on the review of the “best practices in preparing this paper” included below and the instruction above
Organization and Cohesiveness	32	16%	A quality paper will include an introduction based upon a well formed paper topic. The logical order of the content will be derived from best practices in preparing this paper listed below. The content will be properly subdivided into sections derived from this document.
Editing	28	14%	A quality paper will be free of any spelling, punctuation, or grammatical errors. Sentences and paragraphs will be clear, concise, and factually correct.
Content	120	60%	A quality paper will have significant scope and depth of research to support any statements. Relevant illustration or examples are encouraged. A quality project will employ sound use of reasoning and logic to reinforce conclusions.
Total	200	100%	A quality paper will meet or exceed all of the above requirements.

Best Practices

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The following are the best practices in preparing this paper.

• Cover Page- Include who you prepared the paper for, who prepared, and date.
• Table of Content- List the main ideas and section of you paper and the pages in which they are located. The illustrations should be included separately.
• Introduction- Use a header on your paper. This will indicate you are introducing your paper.
  
  The purpose of an introduction or opening:

1.    Introduce the subject and why the subject is important.

2.    Previews the main ideas and the order in which they will be covered.

3.    Establish a tone of the document.

Include in the introduction a reason for the audience to read the paper. Also, include an overview of what you are going to cover in your paper and the importance of the material. (This should include or introduce the questions you are asked to answer on each assignment.)

• Body of Your Report- Use a header titled with the name of your project. Example: “The Development of Hotel X - A World Class Resort”. Then proceed to break out the main ideas. State the main ideas, state major points in each idea, provide evidence. Break out each main idea you will use in the body of your paper. Show some type of division like separate sections that are labeled; separate group of paragraphs; or headers. You would include the information you found during your research and investigation.
• Summary and Conclusion- Summarizing is similar to paraphrasing bur presents the gist of the material in fewer words than the original. An effective summary identifies the main ideas and major support points from the body of your report. Minor details are left out. Summarize the benefits of the ideas and how the effect the tourism industry.
  
  Additional hints on preparing the best possible project.

1.    Apply a three step process of writing… Plan, Write, and Complete.

2.    Prepare an outline of your research paper before you go forward.

3.    Complete a first draft and then go back to edit, evaluate, and make any changes required.

4.    Use visual communication to further clarify and support the written part of your report. Example graphs, diagrams, photographs, flowcharts, maps, drawings, animation, video clips, pictograms, Tables, and Gantt charts.

• Work Cited- Use APA format.

discussions
Week 1

Hotels vs. Motels (graded)

What is the difference between hotels and motels? Which one do you prefer to stay in and why? What are the advantages and disadvantages of each?

Lodging Segments (graded)

Q2
Out of all of the lodging segments described in chapter 1, as a guest, which type of segment do you prefer to stay in? What are the reasons that you chose that particular segment?
Week 2

Careers in Lodging (graded)

What is the importance of the front desk or reception area and what is the relationship of this department with the rest of the lodging facility? (graded)

Q2
As a guest, did you ever encounter an issue in checking into a room or the cleanliness of a room? How did the hotel management handle it? How would you have handled it? If you never had an issue in a hotel, what good experiences did you have? (graded)
Week 3

Role of the Marketing Manager (graded)

The role of a sales and marketing manager is an exciting field but is also critical for a hotel's success. What are some of the attributes needed to become a successful sales and marketing manager? What are some of the businesses that a marketing manager can bring into the hotel? (graded)

This section lists options that can be used to view responses.
Q2

Role of the Human Resource Manager (graded)

You are the new General Manager of a new 400 room full service hotel that is scheduled to open in 6 months. The first task you have is to hire a Human Resources Manager. What traits, skills, and knowledge should the candidates possess to be considered for the position? What would be the first steps you would take in the hiring process?

Week 4

Role of Food and Beverage in the Hotel (graded)

What are some of the Food and Beverage services commonly found in a hotel? When staying at a hotel do you use any of these Food and Beverage services? Why or why not? (graded)

This section lists options that can be used to view responses.
Q2

Food and Beverage & Profitability (graded)

Why do you think that most Food and Beverage departments in hotels are not profitable? What do you think hotels can do to turn a profit in Food and Beverage? (graded)
Week 5

Safety & Security (graded)

Given the need for heighten security, how can hotels ensure their guests that they are safe in their hotels? Do you see any section of a hotel that is vulnerable to unsafe activity?
Q2

Total Quality Management (graded)

As a hotel general manager how can you promote TQM within your hotel staff? Do you believe that TQM is a valuable management option to use in the hotel industry?

This section lists options that can be used to view responses.
Week 6

Why do most hotel owners look towards management companies to operate their properties? Would you rather work for a hotel management company or a corporate hotel company. Why?

Q2
What are some of the positives and negatives in being a franchise owner/operator? If given the opportunity would you own a franchise? Why or why not?
Week 7

Timeshares (graded)

Have you or any members of your family own or participate in a timeshare property? What are the advantages or disadvantages to timeshare ownership? Would you purchase a timeshare in the future? Why or why not?
Q2

Resorts and Theme Lodging (graded)

Have you ever stayed at or wanted to stay at a resort based property (i.e. Sandals) or a theme based hotel (i.e. Hard Rock Hotel)? What would attract you to stay at one of these properties? Do you see a continued need for this type of lodging?